Policies

Ordering Policy

At Dance in Style we pride ourselves on the quality and fit of our gowns. We will be happy to work with you to design the gown that is perfect for you. All custom orders (except basic kids’ dresses) require a deposit of 50% of the estimated price to begin and the balance is due when the gown is completed. Our measurement forms are located in the Frequently Asked Questions section of the website.
Womens Measurement Chart
Mens Measurement Chart

If you are interested in a gown that is currently on our website in on-line store Collection, please call the office: (760)481-8686 or email sales@danceinstylebyelena.com with the name and code number of the dress and your contact information. We will be more than happy to answer any questions you have regarding our gowns. We are happy to send any available gown to you for a fitting. We do require a credit card to cover the cost of shipping, and there is no obligation to buy. After 24 hours you can arrange to purchase or send the gown back if it is not quite right for you. You may try on as many dresses as you like, but we do ask to send out no more than 2 at one time.
Satisfaction Guaranteed: Custom orders average 4-8 weeks for completion, which may be contingent on material availability and production schedule. We guarantee satisfaction on all custom designs and will make any adjustments to fit if necessary. Please contact the studio no longer than 5 days after receiving your order if these adjustments are necessary. Adjustments to the design of the completed gown, after approval has been made, will require additional charges.
If for any reason you are not satisfied with your off the rack purchase, we will be happy to exchange your gown. Dance in Style cannot exchange any gown that has been worn or is not in its original condition. Again, we will need to be contacted within 5 days regarding any exchange. Please note that we do not offer cash refunds on any purchase.

Please Note Be aware when you place an order with us you automatically give us rights to use any picture or video of you in our product for advertising.

Return & Refund Policy

Please note that we do not offer cash refunds on any purchase (only store credits). A custom-made gown cannot be refunded. All Clearance items and Practice Clothes items are final sale (please make sure that your ordering the correct size, by checking our size charts).
If for any reason you are not satisfied with an off-the-rack purchase, you may return it at your own expense for store credit within two (2) business days since receiving the gown, provided that the dress has not been worn and is in its original condition. An off-the-rack gown kept more than two (2) business days after purchase and receipt cannot be refunded. Dance in Style reserves rights to reject returns if there are signs of wear or any other damage to the dress. In this case the dress will be sent back to you at your expense without refund.

Payment Policy

Dance in Style will discuss your design preferences and provide a gown sketch with material and/or color samples for your approval prior to beginning work. We will provide an initial price estimate after discussing design with you. The final cost may vary 10-15% of the estimate. Upon design approval, 50% of the estimate is due before we start work on the gown. This payment is non-refundable. The final price may differ from the original estimate due to uniqueness of each gown, custom stone work, design alterations and/or additions during the fitting process, increased complexities of design, and other changes that may occur during the development of the gown. If the final cost is coming in higher than 10-15% of the original estimate we will inform you prior to completion of the gown. The final payment is due before the completed gown is shipped to you. All designs and sketches are property of Dance in Style and cannot be used for any purpose except ordering Dance in Style gowns. We reserve right to use rejected designs for other projects.

Shipping Policy

We do require a credit card to cover the cost of shipping, and there is no obligation to buy. After 24 hours you can arrange to purchase or send the gown back if it is not quite right for you. You may try on as many dresses as you like, but we do ask to send out no more than 2 at one time. You can estimate the shipping cost online, but we will call and provide the actual amount after shipment has been made. Total price of the costume includes shipping cost to USA and Canada destinations and California state sales tax. Your payment is processed before the dress is shipped to you.

Consignment Policy

Dance in Style will take back any gown originally created by us and consign it for you. Please return it to our studio address (provided upon contact). Please make sure the gown is returned is in a clean and sellable condition. We will keep your gown for up to 4 months and do everything possible to sell it. Once it does sell you will be given 50% of the sale price in the form of store credit. Please note that we do not accept gowns at any events and do not give cash refunds.

Refurbishing Service

We do provide refurbishing service for your Dance in Style gowns. Please call to determine the cost of refurbishment. We will do our best to provide you with a quote over the phone, however, we will not be able to properly assess the gown until we can see it in person and consult with our production staff. Please keep in mind that many materials are limited edition and some may no longer be available, including stones. Please call the office before you send your dress back for refurbishment so that we can schedule their timely return. At that time, we will provide you with a more accurate quote.

Cleaning

*Although many of our gowns should be cleaned professionally, some of our gowns can be easily laundered at home. To launder at home, we suggest a cold bath with a fine fabric detergent. After rinsing, dry the gown by wrapping in a large bath towel and squeezing until all excess water has been absorbed. The gown should be dried laying flat out of direct sunlight. Please call the office for specifics about the best way to clean your gown. Dance in Style is not responsible for damage to any gown that made during the cleaning.